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Community Services Specialist

Community Services Specialist

Basic Information:

  • Reports to: Executive Director
  • Status: Full-time, 40 hrs per week, In person
  • Salary: $40,000-45,000 + $10,000 health care stipend (annually; paid out biweekly)*

*Due to the nature of this position, most of the work cannot be completed virtually.

Job Summary:

The GLO Center is seeking a dynamic and dedicated Community Services Specialist to spearhead our efforts in addressing the critical needs of the LGBTQIA+ community. This role involves both micro and macro strategies to tackle the disproportionate rates of poverty, food insecurity, homelessness, and lack of access to healthcare, along with other essential social determinants of health.

If you’re passionate about making a tangible difference and want to contribute to a more vibrant and inclusive community, we invite you to join us at The GLO Center. This position will be instrumental in staffing the Center, conducting outreach at community events, and supporting our events and fundraisers, including the renowned Ozarks Pridefest. As such, occasional weekend and evening hours are required. This position will work closely with the Executive Director, Program Coordinator, and the Board of Directors.

Primary Duties and Responsibilities:

  • Conduct outreach activities at community events to raise awareness about The GLO Center’s services.
  • Build and maintain relationships with community partners and stakeholders.
  • Represent The GLO Center at meetings, forums, and other public events.
  • Develop and implement programs addressing the needs of the LGBTQIA+ community, focusing on areas such as poverty, food insecurity, homelessness, and healthcare access.
  • Work with the Program Coordinator to recruit, train, and schedule volunteers for the overnight Crisis Cold Weather Shelter (CCWS).
  • Serve as the backup CCWS staff if volunteers are not available.
  • Monitor and evaluate the effectiveness of programs and services, making adjustments as necessary to ensure maximum impact.
  • Provide direct support and referrals to clients needing housing, food assistance, healthcare, and other essential resources.
  • Maintain accurate and confidential client records.
  • Participate in team meetings and contribute to strategic planning efforts.
  • Assist with day-to-day operations of The GLO Center, including staffing & maintaining the center, answering the phone, and handling client inquiries.
  • Advocate for policies and practices that promote equity and inclusion for the LGBTQIA+ community.
  • Training other staff, volunteers, and board members on how to address client inquiries when the Center is open.
  • If eligible, supervise MSW graduate interns (must hold a Master of Social Work).
  • Other duties as assigned.

Required Qualifications, Experience, and Skills:

  • Demonstrated experience working with transgender adults and people with disabilities, understanding their unique needs and challenges, required.
  • Between 2 to 4 years of experience working with individuals and families living in poverty, with a strong understanding of the systemic issues they face, or education in social work or a related field, required.
  • Proven experience working with unsheltered adults, providing support and resources to those experiencing homelessness, preferred.
  • Commitment to GLO’s mission statement, code of conduct, and anti-racism.
  • Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, socio-economic statuses, immigration statuses, and gender expression.
  • Strong interpersonal skills.
  • Ability to handle multiple tasks and prioritize assigned duties
  • Ability to meet deadlines and work within a team-based environment
  • Ability to work evenings, weekends and overtime as needed
  • Knowledge of existing local community resources is strongly preferred.


Candidates are required to have previous experience working or volunteering with communities of color, community-based organizations, socio-economically disadvantaged populations, and/or LGBTQIA+ populations.

*If employer-sponsored health insurance becomes available, the healthcare stipend will end once coverage is obtained.

Application Process:

Thank you for your interest in the Community Services Specialist position. To apply for this opportunity, please submit your completed application by July 19th at 11:59 PM to

Your application should include:

  • Your updated resume, highlighting relevant experience and skills.
  • A well-crafted cover letter expressing your passion for LGBTQ+ rights, serving people in need, and explaining why you are the ideal candidate for the position.

Incomplete applications will not be considered.

Join The GLO Center’s team and make a positive impact on the LGBTQ+ community. If you have any questions or need further information, please don’t hesitate to reach out at

Good luck with your application!

Upcoming Events

The GLO Market

What: Join us in supporting local queer-owned businesses and organizations! We will also be offering free chest binders and fittings.
When: Saturday, July 20, 10AM – 2PM
Where: The GLO Center

Rainbow Kids – Art Museum Outing

What: Join us at the Springfield Art Museum for a scavenger hunt, an art activity, and snacks. Then visit the museum with your family afterward! Ideal for families with children ages 6-11, though children of other ages are welcome as well.
When: Saturday, July 20, 10:30 AM – 12:30 PM
Where: Springfield Art Museum, 1111 E Brookside Dr, Springfield, MO 65807

QTBIPOC Support Group

What: Join us for a game night with light refreshments! The QTBIPOC support group (Queer and Trans, Black, Indigenous, and People of Color) is open for people of color (including white-passing folks) and family/friends of QTBIPOC as well.
When: Wednesday, July 31, 6 PM – 8 PM
Where: The GLO Center

Volunteer Orientation

What: Interested in being a GLO Volunteer? This orientation will familiarize you with the GLO Center’s work and prepare you to be a GLO volunteer.
When: Saturday, August 3, 3 PM – 4 PM
Where: The GLO Center

GLO Banned Book Club

What: Join GLO at our Banned Book Club where we’ll be reading a series of books that have been or could be banned, followed by discussions on the books, novels, and writings. August Book: Lolita by Vladimir Nabokov
When: Sunday, August 4, 6 PM – 7:30 PM
Where: The GLO Center